Hello, Welcome to the Community. We understand how frustrating it is to have no service after an update. In order to get to the root cause, we would need to do some troubleshooting. First thing to try is Safe Mode, to see if a third-party application is to blame. If it is, and the behavior is not present during Safe Mode, then uninstall any application(s) that you can until service is restored: https://www.samsung.com/us/support/answer/ANS00062983/ If the behavior is present even under Safe Mode, then the next step is to try general troubleshooting for issues with your mobile network. This guide has those steps: https://www.samsung.com/us/support/troubleshooting/TSG01212956/ Last bit of troubleshooting should the above not resolve this is to try a factory reset. Back up everything you can beforehand (https://www.samsung.com/us/support/answer/ANS00060517/) and give the steps here a try: https://www.samsung.com/us/support/answer/ANS00062029/ If these steps are not helping, reach out to the carrier, as there are steps only they can take to restore your mobile services. If the carrier is unable to resolve this, then it's time to look into certified service options.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello, Welcome to the Community. We understand how frustrating it is to have no service after an update. In order to get to the root cause, we would need to do some troubleshooting. First thing to try is Safe Mode, to see if a third-party application is to blame. If it is, and the behavior is not present during Safe Mode, then uninstall any application(s) that you can until service is restored: https://www.samsung.com/us/support/answer/ANS00062983/ If the behavior is present even under Safe Mode, then the next step is to try general troubleshooting for issues with your mobile network. This guide has those steps: https://www.samsung.com/us/support/troubleshooting/TSG01212956/ Last bit of troubleshooting should the above not resolve this is to try a factory reset. Back up everything you can beforehand (https://www.samsung.com/us/support/answer/ANS00060517/) and give the steps here a try: https://www.samsung.com/us/support/answer/ANS00062029/ If these steps are not helping, reach out to the carrier, as there are steps only they can take to restore your mobile services. If the carrier is unable to resolve this, then it's time to look into certified service options.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
