Original topic:

Google Assistant saves wrong dates

(Topic created: 01-11-2023 11:22 AM)
Jendee
Astronaut
Options
Galaxy S22
Whenever I ask Google assistant to save an event to the calendar for a future date, she says that it's for today instead. After 3 tries of trying to add the correct date, it says let's stop for now. I had this problem with the Google Pixel 6A, and after uninstalling Google Assistant, factory resetting the phone, etc. Google said it must be a phone problem, so I returned it and got this Sansung S22. Sure enough, the problem is still happening even with this phone. I've never had a problem like this ever, and no one has heard of this. Does anyone have any idea what is wrong?
3 Replies
Rydah
Samsung Care Ambassador
Options
Galaxy S22

Hey there @Jendee, I hope you are doing well.

I am sorry to hear that you are having trouble with the Google Assistant. I love having this virtual assistant around and being able to rely on it is important as can be. I see you've tried another device and encountered the same issue. Have you tried using a different Google account? I know that shouldn't be the issue but if you've gone from one phone to another, and another OEM at that, it sounds like some type of account issue or perhaps a bad version of the Google/Assistant app. Another thing you can try is to sign up for the Google app beta. Go to the Play Store and search for the Google app. Once you've found it, select it and scroll down a bit and register for the beta for the app. Once your app's beta registration has completed, you should check for app updates and then try using Google Assistant.

If none of that works, I'd suggest asking on Google's forums. Here is a direct link to the Google Assistant boards where you can search for similar issues or open your own thread that outlines what you are experiencing. Google Assistant Community: https://support.google.com/assistant/community?hl=en

I hope this helps, good luck!

 

 
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Best regards,
Rydah
Samsung Care Ambassador

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Jendee
Astronaut
Options
Galaxy S22
Thank you. I asked first on the Google forum and no one answered! I'll try what you suggested.
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Rydah
Samsung Care Ambassador
Options
Galaxy S22

Oh no, sorry to hear that nobody on the Google side has helped. Hopefully some of my suggestions help! Fingers crossed!

 

 

Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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