HELP please - Security Camera App wont play in 8MP, 3840 x 2160)

[userkjIo2Cxsy6]

I have just moved from S20 to 22 ultra.

I have reolink security cameras at home and the app on my phone. 

I am unable to play / view images in  8MP, 3840 x 2160 on the S22 but i can on my S20.

Any suggestions 

[usermzeJaY3BsM · Accepted solution]

It would likely be best to reach out to the developer of the software itself.  it is possible that this has not yet been optimized for your device, which is new on the market, and may be mis-identifying.

[userkjIo2Cxsy6]

Thank you,

I have spoken with the developer who advised me to switch off the hardware decoding on the camera app and it appears to have resolved the issue.

Appreciate your help.