Original topic:

How can I get rid of the Samsung internet popup?

(Topic created: 11-25-2022 06:51 AM)
Imaflirt
Astronaut
Options
Galaxy S22

How do you get rid of it? As a Verizon customer, why can I not do video calling on the network?

 

 
16 Replies
user365170tdJ15
Honored Contributor
Options
Galaxy S22
Choose another browser as default
0 Likes
Imaflirt
Astronaut
Options
Galaxy S22
I have chrome is my default browser
0 Likes
KvilleRiverRat
Constellation
Options
Galaxy S22
I have. I also force stop samsung internet. In samsung internet settings I have clicked discontinue using Samsung internet and it STILL POPS UP CONTINUALLY... I CAN'T FIGURE OUT HOW TO GET RID OF IT... THERE IS NO UNINSTALL OPTION! HELP!
0 Likes
LongHiker
Epic Samsung Care Ambassador
Options
Galaxy S22

@Imaflirt Can you share a screen shot of the pop up?

Which app are you using for video calling? Have you reached out to Verizon support? 

0 Likes
Imaflirt
Astronaut
Options
Galaxy S22
How do I share the screenshot in this thread?
0 Likes
Imaflirt
Astronaut
Options
Galaxy S22
Verizon had a feature called HD calling which is like FaceTime for Verizon customer and the feature is on the Verizon account, but not on the phone.
0 Likes
Imaflirt
Astronaut
Options
Galaxy S22
It randomly pops up, so I will have to wait for it to pop-up.
0 Likes
NeonX89
Comet
Options
Galaxy S22
Hmmm well it might be a Verizon problem and not specifically a samsung problem? I know some networks don't allow wifi calling, but if Verizon does for video calling "specifically on your device model" maybe the phone doesn't? I mean if it works for others but not for you on the same device and Carrier maybe it's definitely maybe a glitched bit of software samsung could fix.
0 Likes
Imaflirt
Astronaut
Options
Galaxy S22
How would I get the software update?
0 Likes