I have had a Samsung S22 Ultra for about 2 years. It has never been dropped or suffered any impact. I have always been very careful with it. Today (06/20/2025), I woke up, went to turn on my phone and had a shock - it had an LED line at the top of the screen that goes from the left side to the front camera (photos attached). I turned it off, restarted it, and nothing changed. I searched on YouTube and found several people with the same problem. I contacted support, they asked some questions, we ran some tests to check if it was a phone screen issue, and everything was fine - no problems with the phone screen.
So, I updated the phone, did the updates... And for a few minutes the light at the top of the phone disappeared, but then it came back.
Then, I saw some people on YouTube saying to go into settings, go to Display and then to Motion smoothness and activate STANDARD 60Hz and it worked (as a temporary fix), meaning it masked the problem. Because if I set it to 120Hz, everything comes back again.
I am very frustrated with this... My whole life I've had Samsung phones and never had problems. Come on, I want to resolve this! This phone is incredible and here in Brazil a screen for this phone costs around 4 thousand reais...
Can someone help me, please? Will there be any update that will fix this problem? Will Samsung run any screen replacement campaign?
Regrettably, you have reached the US support community. It is advisable to visit the support community for your specific region. You can use the provided link, as they will have more information on the actions Samsung will take for your country.
If you've found my post to be helpful, Please like my Comments ✓✓✓. If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
