Until the last couple of updates I had no problems. Now suddenly, my phone will automatically connect to any internet connection that I have hooked up to,...except my own.
I have tried everything!!
I've restarted my phone(numerous times), I've dropped the network and reinstalled with no luck.
Does anyone have any suggestions??
Tech support wants me to reprogram my network? But if I do that I lose a lot of functions.
Hey, Diana; Thank you for sharing this concern with us. There have been a lot of great suggestions in this thread on how to get your device to connect to your Network automatically. I know you have tried many different solutions for this concern. If you have already tried going to the Network settings and forgetting the Wi-Fi connection, then reconnecting to it. If the device is still not connecting automatically, I would recommend trying the troubleshooting steps here at this link: http://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-phon... These are general troubleshooting steps for connection issues, but they can still help with your specific symptom. If you have any questions about the troubleshooting steps, in the link above. You can always reach out to a moderator for further assistance by sending us a direct message. You can do that by clicking on one of the moderator's profiles and clicking send a direct message or using the links below to contact us directly. Thank you for contributing to the Samsung community.
Try restarting your network hardware (cable modem, router, etc.) This does not appear to be a problem with your phone, as it connects to the other networks it remembers, so it may be your network hardware causing the issue.
Why is my internet not connecting automatically? If your device keeps disconnecting from your WiFi or doesn't automatically connect when in range, it may be due to other issues, like a poor network connection. Using your device too far from your router or keeping your mobile device in Airplane mode may also be stopping it from auto-joining WiFi.
Hey, Diana; Thank you for sharing this concern with us. There have been a lot of great suggestions in this thread on how to get your device to connect to your Network automatically. I know you have tried many different solutions for this concern. If you have already tried going to the Network settings and forgetting the Wi-Fi connection, then reconnecting to it. If the device is still not connecting automatically, I would recommend trying the troubleshooting steps here at this link: http://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-phon... These are general troubleshooting steps for connection issues, but they can still help with your specific symptom. If you have any questions about the troubleshooting steps, in the link above. You can always reach out to a moderator for further assistance by sending us a direct message. You can do that by clicking on one of the moderator's profiles and clicking send a direct message or using the links below to contact us directly. Thank you for contributing to the Samsung community.
