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S22 Ultra mobile data dropping

(Topic created: 06-28-2022 05:20 PM)
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user24SvuYTEMH
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Galaxy S22

Hi, received my S22 Ultra a few days ago and ran into a seemingly major issue. From ~6pm - 8pm yesterday, and ~5pm - 6pm today, I completely lost mobile data. Each time, I tried multiple restarts, turning mobile data off them on, turning airplane mode on the off, and reset mobile network settings, and nothing resolved it. Each time, it just randomly started working again. During these times I can send and receive calls and SMS texts, and wifi data works. I am on T-Mobile in the US.

 
Any thoughts or similar experiences?
 
Thanks. 

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DanG92263
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Galaxy S22

Have your contacted your carrier?

Try these steps: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

If they don't work you need to follow up with the carrier for additional assistance.

 

 

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DanG92263
Honored Contributor
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Galaxy S22

Have your contacted your carrier?

Try these steps: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

If they don't work you need to follow up with the carrier for additional assistance.

 

 
user24SvuYTEMH
Asteroid
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Galaxy S22
I have not yet. My previous phone (OnePlus 9) hadn't had this issue in the year I had it, so figured it was tied to the new phone.
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DanG92263
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Galaxy S22
Sometimes they can see the issue on there end and flip a switch. Sometimes you need a new SIM. You pay your carrier for calls and text service, so even if it's a phone issue, they should assist you.
user24SvuYTEMH
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Galaxy S22
Thanks Dan, looks like another reset of network settings may have fixed the issue.
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