New updates causing battery issues

[Trell2828]

After updating recent update my phone will not hold a charge and dies at 45% then when trying to turn it back on it says 0% connect to charger. But after it get charged it dies all over again. Tried to reset it and cleared the the files but keep running into the same problems.

[Mujibar]

How old is your device? It could be that the battery is failing. Run diagnostics in Device Care.

[Trell2828]

My phone is only 2 years old I ran a diagnostic and it says the battery is fine. This didn't start happening till the, latest update

[Mujibar]

Did you clear device cache after the update?

1) Turn off your device.

[Your device may need to be connected to a powered USB device (ex: computer) before proceeding to the next step.]

2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.

3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."

4) Press the Side/Power button to execute.

5) Use the Volume buttons to highlight "Yes."

6) Press the Side/Power button to execute.

7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.

[Trell2828]

Haven't tried that but I did just turn the phone on and when I tired to turn it back on it said battery was completely drained but it was just at 86% now that its connected to charger it sys 64%

[Trell2828]

Just tried it and it didn't work now I have to recharge my phone because it says i have no battery so now its currently sitting on the charger again for the third time this morning

[Mujibar]

You may want to have the phone evaluated at a service center. If you're not close to an official Samsung location, there is probably a uBreakiFix near you. Here's how you can find both:

https://www.samsung.com/us/support/service/locations/

https://www.ubreakifix.com/store-locator