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Original topic:

Night owl cameras can't be viewed correctly after update

(Topic created: 11-07-2022 08:20 AM)
butterflie67
Constellation
Options
Galaxy S22

Hello all ever since the system update my night owl cameras can't be viewed correctly it's like is splitting the screen and you can't pull recording to view them. Anyone else having this issue

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Thank you for reaching out. I understand your concern with not being able to view your Night Owl security camera correctly after the update. I recommend reaching out to the Night Owl app developers for further assistance regarding your concerns.

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6 Replies
cbama
Astronaut
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Galaxy S22
Haven't yet
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Oxford
Black Hole
Options
Galaxy S22
Are you talking about the Night Owl security camera?
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usermzeJaY3BsM
Supernova
Options
Galaxy S22

It is possible that the app that you are using has not been updated to support Android 13, and that is what is causing your issue.

Misshoneydear
Astronaut
Options
Galaxy S22

Yes! I have uninstalled and re-installed several times now and the split screen will not fix itself.  And when you click to view a recording, it just shows a frozen zoomed in view. Which is basically pointless in having these cameras with these issues. 

 

 
Dragon3162001
Astronaut
Options
Galaxy S22
I am having the same issue
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Thank you for reaching out. I understand your concern with not being able to view your Night Owl security camera correctly after the update. I recommend reaching out to the Night Owl app developers for further assistance regarding your concerns.

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