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Original topic:

Not able to use the flash on my ultra wide camera on S22 Ultra

(Topic created: 04-25-2022 06:17 PM)
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mario-giron
Astronaut
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Galaxy S22

i can't use the flash with my ultra wide camera, on my note 20 5g before i could use it and on the s22 ultra i can't activate it

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the IMEI number of the device as well as your best contact phone number, name, and email.  
 
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2 Replies
DarkPhox
Sun
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Galaxy S22
Can't use it on my S21 Ultra. Never noticed that till now. I wonder if it has to do with the laser autofocus and how the ultra wide lense is also the "macro" lense that uses this laser auto focus?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the IMEI number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 


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Send Message to Moderator