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Not receiving texts from some iphone users

(Topic created: Friday)
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brandon2424
Constellation
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Galaxy S22
Not receiving some texts from my some of my iPhone friends 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing your device to receive all messages that is sent to it! I found a few troubleshooting steps we can try!

 

Check for airplane mode: Ensure airplane mode is disabled on your Android phone. 
Verify signal strength: Make sure you have a strong cellular signal on your Android device. 
Update messaging app: Check for and install any updates to your default messaging app. 
Clear cache: Clear the cache of your messaging app on your Android phone. 
Check for blocking: Verify that the iPhone number hasn't been blocked on your Android phone. 
Reset network settings: Try resetting your network settings on your Android device. 
Contact your carrier: Reach out to your mobile service provider to check for any network issues or potential configuration problems.

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6 Replies
brandon2424
Constellation
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Galaxy S22
Any solutions
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Robin621k
Honored Contributor
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Galaxy S22
What texting app are you using?
Works much better with Google Messages.
meself
Honored Contributor
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Galaxy S22
Google messages seems to be less problem prone with iPhone
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brandon2424
Constellation
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Galaxy S22
That doesn't seem to be working either...I've tried to switch between Samsung messenger and google
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meself
Honored Contributor
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Galaxy S22
Sometimes they don't play nice I think it's a issue that happens often but not sure of what causes it exactly and not fixed yet
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand needing your device to receive all messages that is sent to it! I found a few troubleshooting steps we can try!

 

Check for airplane mode: Ensure airplane mode is disabled on your Android phone. 
Verify signal strength: Make sure you have a strong cellular signal on your Android device. 
Update messaging app: Check for and install any updates to your default messaging app. 
Clear cache: Clear the cache of your messaging app on your Android phone. 
Check for blocking: Verify that the iPhone number hasn't been blocked on your Android phone. 
Reset network settings: Try resetting your network settings on your Android device. 
Contact your carrier: Reach out to your mobile service provider to check for any network issues or potential configuration problems.

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