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Original topic:

Phone keeps restarting on loop

(Topic created: 05-01-2024 11:18 PM)
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lomababy
Constellation
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Galaxy S22
This just started happening today on my Samsung s22+. It's never given me any issues and today without warning it started restarting itself and before it gets to the homepage it restarts again on its own. Won't let me do a hard reset. Only way I can get it to let me use it is by putting it in the freezer. It doesn't get warm so I don't know what's going on. HELP!!! 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello,

I understand your how frustrating it can be when your device is not working properly. 

 

First let's try wiping the cache on your device: 

With the device off press and hold the power and volume up keys

When the device powers on release the power key 

Use the volume key to select Wipe Cache and use the power key to select

Once the cache is wiped the menu will reappear, select reboot system

 

If your device is still having issues try your device is Safe Mode: 

https://www.samsung.com/us/support/troubleshooting/TSG01001475/#reboot-the-phone-or-tablet-in-safe-m...

 

 

If you are still encountering any issues after completing the steps, please visit a Samsung walk-in service center or you can schedule a repair service online.

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5 Replies
USCG1992
Galaxy
Options
Galaxy S22
Same here. My S22 Ultra froze last night and is now stuck in the boot loop. Tried everything and nothing works. Freezer truck got it to work for about 2 mins but it froze again and started the boot loop once more. This is agitating!
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello,

I understand your how frustrating it can be when your device is not working properly. 

 

First let's try wiping the cache on your device: 

With the device off press and hold the power and volume up keys

When the device powers on release the power key 

Use the volume key to select Wipe Cache and use the power key to select

Once the cache is wiped the menu will reappear, select reboot system

 

If your device is still having issues try your device is Safe Mode: 

https://www.samsung.com/us/support/troubleshooting/TSG01001475/#reboot-the-phone-or-tablet-in-safe-m...

 

 

If you are still encountering any issues after completing the steps, please visit a Samsung walk-in service center or you can schedule a repair service online.

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NeilBentley22
Constellation
Options
Galaxy S22

I had the same thing last week on my S22. Only the freezer would let me use it for a while before it started boot looping again. However.. touch wood, last night i was going to reluctantly factory reset it to see if that would work but there were other reset options that didnt wipe the whole phone so i reset the bluetooth and wifi settings and the accessability settings and so far its been working fine! 15 hours so far and no boot loop where as before it was only lasting 2 hours max before looping again.

Samsung_4UevDPd
Asteroid
Options
Galaxy S22

My Galaxy S22 Ultra started doing this as well. I updated the phone, and then the next day on May 25th it just shut off while I was using it and went into the continuous boot loop. It did this for a few days and I could not get the phone to do anything. I took it to a local Samsung store and they replaced the battery, thought the issue may have been fixed, then called and said they couldn't figure it out. I put the phone aside and just forgot about it.

Almost 3 months later, August 17th, I decided to see if time would help and if I could mess with it a little more. I charged it up and OMG! It booted up like normal, I couldn't believe it! Figuring it was related to the update back in May, I quickly made sure everything was backed up and found there was a new update to be installed. I processed the update and just 2 minutes later it started boot looping again. I had the phone working for a total of 10 minutes. 

When the issue first started there weren't many others who were having the same problem. But now I am seeing that if you search on here there are many other people having these issues with their S22. I found this thread and tried the things the mods suggested. Cache wipe did nothing. I tried that a few times. Then I finally decided to do a factory reset. It's been a few months and I can't use the phone anyway, so may as well give it a try. I did the factory reset and it did not help at all. It is still just boot looping over and over again. This is apparently a major issue with Samsung and this needs to be addressed by them. 

bgraham28
Constellation
Options
Galaxy S22

Same issue here. I reluctantly purchased a new S24 Ultra and was transferring my data from my S22 Ultra and it starting to gliche out and started the whole boot loop thing everyone is getting. I have been a loyal Samsung consumer, but recent products have caused me to dislike this company and their products. This just adds to it. Tried all the above. Cleared cache, factory reset. The freezer trick works for a few minutes just long enough to setup the phone and then it goes right back into the boot loop. No issues prior. Samsung needs to figure this out and a US company needs to step up and start making phones. Samsung and Apple have a monopoly on the cell phone market. There needs to be some USA competition. I would definitely buy US made products over this Samsung garbage. Unfortunately, there are no other choices at the moment.

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