S22 Ultra bug - data dropout when 5G enabled - fine when limited to 4G in settings

[Members_lbiOdDa]

Hi all,

My S22 ultra on Tello in the US has had data dropouts for the last two weeks. The first thing I know about it is I can't send (whatsapp) messages or browse the internet. This is in central Manhattan with 5 bars of 5G service.

Turning on airplane mode and off again gives me about 30 secs to 1 min of data usage before it dies again.

I contacted Tello and their response is below. It is a bug and limiting my phone to 4G LTE in settings fixes this. It's obviously not great though as people can't use 5G on a 5G phone?

Samsung - when will this be fixed?

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Yamialex224]

I know this might sound dumb. But how old is your sim card?

[jelafell]

3 days

[Members_lbiOdDa]

Thanks for the reply. Tello SIM ordered in Sept 2022. No date info on the credit card sized SIM card holder it came in but external Tello packaging does say Tello 2021, so could be old, unless they forgot to update their packaging for 2022!

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Yamialex224]

You can always ask them for a brand new sim card. That might help. I'm not sure

[jelafell]

Direction

[Leify]

I have the issue on AT&T and got a brand new SIM even for what it's worth and I know it's a new 5G one that they have.