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Original topic:

S22 ultra white screen issue

(Topic created: 05-31-2025 04:43 PM)
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itzmetonyhere
Constellation
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Galaxy S22

I got a white screen issue all of a sudden in my s22 ultra while casually using it..my device was never dropped or and also no water damages happened to it. I tried contacting Samsung customer care and they have been here the word and they told that I am a premium customer but still they can't do anything for the white screen as the product have only 1 year warranty, they will not be able to replace this particular screen issue and also they can only fix the Green line issue and that too 2 years out of warranty that is total one year warranty and one two years out of warranty.

I am right now having a really disappointing pathetic situation asking me to replace the screen by paying a full amount for screen replacement that is nearly 20000 rupees in India.

I don't know why Samsung is treating premium customers who are buying the premium products and  they are ruining with their software updates.

 

Can anyone help me to get a resolution for this?

@Samsung

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hi there @ itzmetonyhere and thank you for reaching out.  Mujibar was correct with their response. We are limited in our support for non-North American devices.  

 

You'll want to use this link to get the proper support for your device in your region:

 

https://www.samsung.com/us/common/visitlocationsite/

 

Thank you for being a Samsung customer!

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2 Replies
Mujibar
Black Hole
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Galaxy S22
This is the US Samsung Members community. You should post in the appropriate community for your region:

https://www.samsung.com/us/common/visitlocationsite/
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hi there @ itzmetonyhere and thank you for reaching out.  Mujibar was correct with their response. We are limited in our support for non-North American devices.  

 

You'll want to use this link to get the proper support for your device in your region:

 

https://www.samsung.com/us/common/visitlocationsite/

 

Thank you for being a Samsung customer!