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Original topic:

S22 won't software update

(Topic created: 02-09-2023 03:09 AM)
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userYW4QoKaOss
Constellation
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Galaxy S22
Hello community I've got an S22 ultra an it has never had a software updates. I'm still running android 12. Can someone please explain why an how can I fix this problem thx

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user_ams007
Planetary Samsung Care Ambassador
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Galaxy S22

Your Device should be able to update to Android 13 . First make sure you have wifi enabled and then check the software update option if that doesn't work Download the Samsung Smart Switch app to a laptop or desktop via an usb cable and open the Smart switch app and it will automatically connect to the Samsung servers and check to make sure your Device is running the most current firmware update, if that doesn't work try taking your Device to your carrier or best buy and ask them to update your firmware for you which will take a few minutes or so

 

Here's some more helpful tips: https://www.samsung.com/ae/support/mobile-devices/why-is-my-samsung-galaxy-phone-does-not-update-the...

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4 Replies
caden3ds
Halo
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Galaxy S22
What carrier do you have or are you unlocked?
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Oxford
Neutron Star
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Galaxy S22
Try Smart Switch to your computer.
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Solution
user_ams007
Planetary Samsung Care Ambassador
Options
Galaxy S22

Your Device should be able to update to Android 13 . First make sure you have wifi enabled and then check the software update option if that doesn't work Download the Samsung Smart Switch app to a laptop or desktop via an usb cable and open the Smart switch app and it will automatically connect to the Samsung servers and check to make sure your Device is running the most current firmware update, if that doesn't work try taking your Device to your carrier or best buy and ask them to update your firmware for you which will take a few minutes or so

 

Here's some more helpful tips: https://www.samsung.com/ae/support/mobile-devices/why-is-my-samsung-galaxy-phone-does-not-update-the...

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userYW4QoKaOss
Constellation
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Galaxy S22
Thanks for the help