Original topic:

Samsung DeX Touchpad Issues.

(Topic created: 02-20-2023 12:55 PM)
huskiee
Astronaut
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Galaxy S22
I've been using DeX to use certain streaming apps on a bigger screen since my ps4 and smart TVs can be limited. Luckly my monitor is touch screen so it allows me to use DeX somewhat conveniently but i would like to use the DeX touchpad for the phone. Unfortunately, i cannot find the feature anywhere in settings. There hasn't been any noticeable attention toward this issue since 2021 from what I'm seeing. It it still an issue and if so, how do I fix it?
8 Replies
huskiee
Astronaut
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Galaxy S22
Just to be clear i do not have a Bluetooth or wired keyboard with me nor do i have a mouse.
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user_ams007
Samsung Care Ambassador
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Galaxy S22
When you launch Samsung Dex and you connect to your TV the Touch Pad settings should show up in the bottom left corner of your screen on your phone
huskiee
Astronaut
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Galaxy S22
It does not do that. Ive tried both wired and wireless connection to no avail. I've also tried changing my navigation buttons in hopes that was the issue and still didn't work.
user_ams007
Samsung Care Ambassador
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Galaxy S22
Try opening the settings for your applications and then scroll down to the Samsung dex application and clear the cache and the data by performing this process your basically resetting the Samsung Dex app, then try connecting again
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huskiee
Astronaut
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Galaxy S22
No buttonScreenshot_20230221_001343_Samsung DeX_1000001677_1676960023.jpgScreenshot_20230221_001409_One UI Home.jpg
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user_ams007
Samsung Care Ambassador
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Galaxy S22
After you connect to the device you will see the button in the lower left corner of your phones screen Screenshot_20230221_194251_Samsung DeX home_1000000265_1677026571.jpg
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user_ams007
Samsung Care Ambassador
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Galaxy S22
Try connecting to a different device if possible, the settings for the Touch Pad should be in the lower left corner of your phones screen, it looks like a box icon, I am unable to take a screen shot of the Settings
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user8hmWSi40pe
Constellation
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Galaxy S22
I have the same issue as OP, connecting to a Samsung tv and can't access trackpad on s23 ultra