Original topic:

Samsung S22 Ultra - Lost a Customer

(Topic created: 10-01-2023 10:02 AM)
userE4iuY8ro2P
Constellation
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Galaxy S22

As a loyal Samsung customer for over  15-20 years, I've encountered a frustrating situation that has pushed me to my limit.

I recently updated my device to the latest security patch, and unfortunately, it has had a profoundly negative impact on my overall user experience. The primary issue I've been facing is my Samsung S22's inability to maintain a stable connection to the network. I've tried numerous troubleshooting steps, including restarting the device, performing a factory reset, reconfiguring the partition, cleaning the SIM card, and confirming that my service provider isn't causing any throttling or deprioritization issues. Interestingly, two of my acquaintances who use Apple and Google devices on the same network have experienced no such connectivity problems.

This situation has persisted for several weeks, leading to missed job-related phone calls, an inability to use two-factor authentication while on the go, and, I must admit, moments of extreme frustration that have literally made me scream. I never thought I'd say this, but I've reached a breaking point. Even considering my past experience as a Samsung Technician, the prospect of sending my phone in for a 5-7 business day repair or being forced to acquire a refurbished device through my insurance is simply unacceptable. To make matters worse, I couldn't even check into a hotel due to the persistent connection drops, rendering the "one-time" access codes invalid, despite the hotel's supposed offline mode support.

So, when I return home today, I plan to part ways with Samsung and switch to a different smartphone brand, marking the end of my loyalty to Samsung, which I've faithfully used since 2008. Experiencing this type of issue is not only frustrating but also completely unacceptable, pointing to either poor manufacturing or inadequate software development. A quick check on various forums and Reddit reveals that a growing number of customers have been facing this problem since February, and it appears that there has been little to no support or resolution from Samsung as of now. Considering the extent of this issue, it's disheartening to see the lack of effective patches or solutions even after all these months.

My phone still looks in mint condition as I've always babied the device and maintained great protection options. 

21 Replies
DiegoKaku
Comet
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Galaxy S22
I'm loyal to Android, so if 1 brand doesn't work for me I just change it.
Get another brand and be happy.
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Galaxy S22
I had same problem with S22U and after researching blogs and online, the conclusions I came to are; 1 SOME NOT ALL Qualcomm Gen 1 SOC has manufacturing problem with modem attachment, seems to detach under heat loads common usage, 2 Samsung learned about it and rather recall S22 series they just kicked the can til out of warranty. Resolution get trade-in discount on S23U with Gen 2 SOC, no connection issues at all.
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Galaxy S22
This is one solution that definitely is viable for sure!
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madukes777
Astronaut
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Galaxy S22
I've been having this problem for months. I purchased a second phone and am **bleep** as I'm still paying on this one.
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userE4iuY8ro2P
Constellation
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Galaxy S22

A great idea rickey thank you!

user3kFaeH5H7n
Asteroid
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Galaxy S22
Let me know if this works for you...I'm having the exact same issues ..and my job is tired of it cause they can't contact me or text...I need help ...I've also been through that menu and they told me to clear the partition cache...and that didn't work...I just don't want to touch anything else cause I'm afraid to screw up the phone completely....
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user3kFaeH5H7n
Asteroid
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Galaxy S22
I've gone through the same thing EXACTLY the same.....no help anywhere just going in circles....need help as well to try and get network inside my job...very frustrating...
user64muLoU0fT
Constellation
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Galaxy S22
I need help with this as well! My connection has been really unstable since this last update 😭
usermInpIXSy4y
Constellation
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Galaxy S22
PM sent....interested in this option.
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