As a loyal Samsung customer for over 15-20 years, I've encountered a frustrating situation that has pushed me to my limit.
I recently updated my device to the latest security patch, and unfortunately, it has had a profoundly negative impact on my overall user experience. The primary issue I've been facing is my Samsung S22's inability to maintain a stable connection to the network. I've tried numerous troubleshooting steps, including restarting the device, performing a factory reset, reconfiguring the partition, cleaning the SIM card, and confirming that my service provider isn't causing any throttling or deprioritization issues. Interestingly, two of my acquaintances who use Apple and Google devices on the same network have experienced no such connectivity problems.
This situation has persisted for several weeks, leading to missed job-related phone calls, an inability to use two-factor authentication while on the go, and, I must admit, moments of extreme frustration that have literally made me scream. I never thought I'd say this, but I've reached a breaking point. Even considering my past experience as a Samsung Technician, the prospect of sending my phone in for a 5-7 business day repair or being forced to acquire a refurbished device through my insurance is simply unacceptable. To make matters worse, I couldn't even check into a hotel due to the persistent connection drops, rendering the "one-time" access codes invalid, despite the hotel's supposed offline mode support.
So, when I return home today, I plan to part ways with Samsung and switch to a different smartphone brand, marking the end of my loyalty to Samsung, which I've faithfully used since 2008. Experiencing this type of issue is not only frustrating but also completely unacceptable, pointing to either poor manufacturing or inadequate software development. A quick check on various forums and Reddit reveals that a growing number of customers have been facing this problem since February, and it appears that there has been little to no support or resolution from Samsung as of now. Considering the extent of this issue, it's disheartening to see the lack of effective patches or solutions even after all these months.
My phone still looks in mint condition as I've always babied the device and maintained great protection options.