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05-31-2022 09:20 AM in
Galaxy S22I purchased my S22+ two weeks ago. Since yesterday it has started constantly freezing up and randomly rebooting. Even while I was writing here it froze and rebooted. I haven't installed any new apps or done anything that could be causing this issue. The phone is brand new and I had to wait 3 months for it to be delievered due to Samsung shortages.
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06-02-2022
10:56 AM
(Last edited
a week ago
by
SamsungRyder
) in
Hello, I can certainly understand how frustrating it is when your phone is constantly freezing and rebooting. It seems you have tried all of the troubleshooting available here: Samsung phone or tablet freezes and crashes and Samsung phone or tablet reboots repeatedly
The next step would be a service repair. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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05-31-2022 09:27 AM in
Galaxy S22- Mark as New
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05-31-2022 10:20 AM in
Galaxy S22I was thinking of getting that phone. Please give feedback after you find answers.
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05-31-2022 12:39 PM in
Galaxy S221) power down the phone
2) when off, hold volume up+power button until you see "Samsung" on the screen, then release power but continue holding volume up
3) use volume down key to scroll down to "clear cache" then press the power button to select it
4) after cache is cleared, use volume down button again to scroll down to "repair & optimize apps"
5) press power button on that and it'll take a minute but when it finishes it'll reboot the phone normally
This is just a basic troubleshooting guide but has worked wonders on my S22 Ultra when the software was bugging out and I was getting stuttering and bad battery life. It's worth a try. Let me know if this helps in any way.
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05-31-2022 03:16 PM in
Galaxy S22Thanks. I tried that but it didn't work. The phone is now completely dead and can't even be turned on,
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05-31-2022 03:26 PM in
Galaxy S22- Mark as New
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05-31-2022 03:32 PM in
Galaxy S22I didn't mean that clearing the cache caused the phone to die. It happened later. I can't even reboot it anymore. I guess it says all about the quality of Samsung. The phone has been in use for barely 10 days.

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06-02-2022
10:56 AM
(Last edited
a week ago
by
SamsungRyder
) in
Hello, I can certainly understand how frustrating it is when your phone is constantly freezing and rebooting. It seems you have tried all of the troubleshooting available here: Samsung phone or tablet freezes and crashes and Samsung phone or tablet reboots repeatedly
The next step would be a service repair. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
