Samsung cloud error message: To handle your personal data request, we' ve locked your Samsung Cloud

[dluciano88]

I just got my phone a few days ago (S22 Ultra) and for some reason I keep getting an error message with Samsung Cloud in my notifications panel. So I try to open my Cloud and I receive an error message stating "Processing your request

To handle your personal data request, we' ve locked your Samsung Cloud and turned off Sync and Auto back up."

I have no clue what to do. Everything is enabled so I don't know what else to do.

[dluciano88]

Here's the screenshot

[ArtDesk]

Did you update the app?

[dluciano88]

There's no way to. No way that I can find.

[ArtDesk]

Samsung galaxy store, menu and update.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand how this could be concerning. Are you still experiencing these symptoms? If yes, I would recommend reaching out to our Samsung accounts team directly at (855) 795-0509 for further assistance.

[user4GwWOR8VNw]

did this resolve itself? i got the same error after i requested private data from samsung cloud...