Same with my s22 ultra, I have tried wiping cache and resetting phone now help. Can someone please help me? At&t said it is Samsung and Samsung said it is At&t. I am frustrated also
I was able to get a hold of somebody at AT&T also and explained the whole ordeal and long story short the person told me that they have received a lot of calls and complaints about this and there seems to be an issue with the towers between Samsung and AT&T. She could not give me an ETA of when this will get resolved but she did say the technicians are aware of it and are trying to resolve it as we speak. It could take days or weeks but it seems like they are aware of this weird issue happening on the AT&T carrier phones.
I try daily with my S21+ but get the same message you get plus my phone says "software update last checked April 29th,2023. I was on the phone with Samsung trying to diagnose the problem but nothing worked. I have an appointment at one of their service centers tomorrow.
I am dealing with the same issue on my s22 Plus and I got nowhere when trying to call Samsung and they told me the same thing with one of their service centers. Hopefully you can figure something out because this seems to be a widespread issue with the May security update. Keep us updated to what you find out.
Samsung Service center recommended a factory reset which I did at home. Still getting the interrupted message. Next step is leave it with then and have Samsung send fresh software. Not sure they have a fix. Seems related to the last update. One UI 5.0 Android 13.
Thanks for the reply. I was able to talk to a Samsung customer service and I was trying to explain to them that factory resetting or reflashing the exact same software will not make a difference if there is a bug in the same software. You're going to go through all that work just to put the same buggy software on your phone. Clearly this is something to do with the recent update and it seems that a lot of AT&T phones are having this issue with the May security update. The issue will continue to be there if you have to keep redownloading the same buggy software which sometimes the customer service doesn't always seem to understand. Hopefully AT&T can figure this out soon.