They all have poor customer service after the sale. If your device is that bad, call CS and demand a repair.
Yes, just experienced the same thing issue with service. I had been using Galaxy phones my whole life and never had to contact customer service. I recently bought a watch and require assistance for return. Only now have I experienced the substandard service.
I will not be buying any more Samsung products, including whatever home appliances they have.
For apple, once you buy their product, you are sort of "inducted" into their family. The help you can expect from them is unreal.