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Original topic:

US phone doesnt work in EU/UK

(Topic created: 04-16-2022 08:36 AM)
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userxE3j05chXd
Constellation
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Galaxy S22

Hi all,

My daughter and I got brand new phones recently. An S22 and S22 Ultra. Then we went overseas and found an entire page of settings was missing so there was absolutely no way of using our phones without wifi. Thankfully the other half of our family uses iphones or we would have had a really hard time getting around! Anyhow, I'm  wondering if anyone else has experienced this issue or has seen an update released to fix? I have to go back overseas in September and won't have the liberty to be phoneless that time. Can't believe a brand new phone could have such a huge flaw!

UPDATE: Our carrier is Verizon. We spent quite bit of time on the phone with their help. The issue was not a matter of turning on service for roaming or anything like that. There was literally a section missing in the settings that would not allow us to connect. We were told it was a common problem with Samsung models S20 and newer so that is why I wanted to come here and ask if anyone had seen a fix or an update. Thanks!

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DarkPhox
Sun
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Galaxy S22
US and international models use different wave bands for signal. Aswell as another user mentioned its also carrier based too

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5 Replies
mdavidf
Comet
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Galaxy S22
That's carrier based, nothing to do with the phone.

Check with your carrier about options when traveling.
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DarkPhox
Sun
Options
Galaxy S22
US and international models use different wave bands for signal. Aswell as another user mentioned its also carrier based too
Yamialex224
Honored Contributor
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Galaxy S22
But most phones work worldwide since they are similar frequencies. Odds are if they got it from their carrier its locked so they have to ask the carrier to allow global sims
MaxwellSmart
Comet
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Galaxy S22
This is EXACTLY WHY I BUY UNLOCKED DEVICES. One can travel the world and use their own device in any country PROVIDING THEY OBTAIN AN INTERNATIONAL SIM CARD.

Mind you since this pandemic it's hard to travel the world! 😏
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user1VxNnWx2r9
Astronaut
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Galaxy S22

What section of settings was missing?  What settings within the missing section did you change to make it work?

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