Original topic:

"Hey Google" suddenly stopped working today.

(Topic created: 02-24-2026 12:33 PM)
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user7q2eezQToO
Asteroid
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Galaxy S22

Phone is a Verizon S22 Ultra.  I've been using "Hey Google" forever.  Suddenly, today, it stopped working.  I've been at it for hours: checked all the settings in all of the places I could find, cleared caches, uninstalled Google updates, Google Assistant & reinstalled, cleared & redid Voice Recognition a couple of times, etc.  Switching to Gemini did not help.  However: voice recognition in Bixby works.  Anyone having a similar problem recently, & was able to get it fixed?   

6 Replies
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey user7q2eezQToO! Thanks for visiting the Community! "Hey Google" is a neat little feature and I want to make sure it's working correctly for you. 

 

Check if "Hey Google" and Google Assistant are Enabled

Open the Google app on your device.

Tap your profile picture or initial in the top-right corner.

Go to Settings > Voice > Voice Match.

Ensure Hey Google is toggled on.

Retrain the Voice Model

Open the Google app.

Tap your profile picture or initial in the top-right corner.

Navigate to Settings > Voice > Voice Match.

Select Retrain voice model and follow the on-screen instructions.

Check Microphone Permissions

Open your device Settings.

Go to Apps & Notifications > Google > Permissions.

Ensure the Microphone permission is enabled.

Update the Google Assistant App

Open the Google Play Store.

Tap your profile picture in the top-right corner.

Select Manage apps and device > Updates available.

If Google Assistant appears, tap Update.

Check Language Settings

Open the Google app.

Tap your profile picture or initial in the top-right corner.

Go to Settings > Voice > Languages.

Ensure the correct language is selected.

Turn Off Battery Saver

Open your device Settings.

Go to Battery > Battery Saver.

Toggle Battery Saver to Off.

Clean the Microphone

Inspect the microphone area for debris or lint.

Use compressed air or a soft brush to clean it gently.

Restart Your Device

Restart your phone to reset any temporary issues affecting "Hey Google."

Check Internet Connection

Ensure your device is connected to a stable Wi-Fi or mobile data network.

Restart your router if using Wi-Fi.

Disable Other Voice Assistants

Open Settings and navigate to the Voice Assistants section.

Disable any other voice assistants like Alexa or Bixby.

Perform a Factory Reset (Last Resort)

Back up your data.

Go to Settings > System > Reset Options > Erase All Data (Factory Reset).

Confirm the reset and set up your device again.

 

Please let us know if these steps help.

PixBoss
Constellation
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Galaxy S22
Hey there, I'm having the same issue. Were you able to fix your problem?
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user7q2eezQToO
Asteroid
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Galaxy S22

Hi.  I tried everything up to performing a factory reset, & nothing worked.  I did not do the factory reset; I did not want to go through that hassle.  If you try that & it works, please post here.  I either use Bixby - don't like it at all - or activate Google by pressing on the Assistant icon & then the microphone icon.

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PixBoss
Constellation
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Galaxy S22
Up until February or March, the "Hey Google" command always brought up Gemini and was easy to use, however now I have to go into the Google app everyday and turn it on in order to use this feature. Does anyone know why this is happening and what I should do?

EDIT: The "Hey Bixby" feature works fine, and if I hold down the power button, it brings up Google.

I'm taking about the hands free Google feature
meg8278
Cosmic Ray
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Galaxy S22
I'm not sure if Gemini has been forced to the s22 yet? But if it has have you updated it recently? It kept asking me to update for Google home. I kept dismissing it but then had to do it. You can still say "hey Google" but now Gemini is what the system uses.
Galaxy2026
Asteroid
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Galaxy S22
Awesome ๐Ÿ‘Œ that means now you may buy the s26 ultra๐Ÿค‘