Original topic:

5g lost since update

(Topic created: 04-14-2024 01:08 AM)
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Pepper2024
Asteroid
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Galaxy S23
Since the latest update happened I have lost 5g access in most areas where I had it before.  Anyone else having this issue? 
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6 Replies
kerrid
Halo
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Galaxy S23
With what carrier? I think that may have happened on my A25 on T-mobile.
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Pepper2024
Asteroid
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Galaxy S23
I have cricket
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kerrid
Halo
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Galaxy S23
I'm guessing it's a result of the last update, like you said. I have spent way too many hours with Samsung. They are requiring me to send my phone to them under warranty and go 3 weeks without a phone. I tried to get them to look into their latest programming update first, but they refused. There are many issues on here that occurred with their last update. I can say that I have not had 5G service since then, and I am in a 5G Ultra area. I usually have no service at all, including in the service providers' store, which is no more than 1/2 mile away. I'm hoping Samsung will look into their most recent program, but so far, they will not.
Pepper2024
Asteroid
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Galaxy S23
They really need to if not I'm switching to an iPhone and I really don't like them
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kerrid
Halo
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Galaxy S23
I prefer android, but at this point, I would buy an iPhone if I could afford it!! I have heard good things about Apple's customer service, too. I have always bought Samsung because of the quality of the phone. However, now it seems to be the quality of the programmers that aren't worth it. I just bought this phone. It came out in January. I bought it in March, and everything was great until their update two weeks later. Their customer service is a nightmare.
Pepper2024
Asteroid
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Galaxy S23
Same! My husband has iPhone but I prefer Samsung till now