Original topic:

6.1 locked me out of my banking app.

(Topic created: 04-03-2024 07:15 AM)
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Nhoman
Cosmic Ray
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Galaxy S23
Seriously, this was the worst change made. My device was no longer recognized and my account was inaccessible.
7 Replies
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Galaxy S23
My bank didn't change, you can try clearing data and redoing it
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Nhoman
Cosmic Ray
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Galaxy S23
That didn't work.
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
I recommend contacting your bank to have them investigate the issue. A firmware update shouldn't have locked you out. You might need to reinstall their app.
Nhoman
Cosmic Ray
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Galaxy S23
I did, they didn't cause it. The downgrade to AI did.
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Nhoman
Cosmic Ray
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Galaxy S23
I wouldn't have posted anything if that were the case.
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
Ah I see. 😞 The bank should have been able to tell you how to unpair and reauthenticate your phone with their app. Did they run through any troubleshooting steps with you at all?
Nhoman
Cosmic Ray
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Galaxy S23
No.
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