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Android System webview

(Topic created: 08-01-2023 01:32 PM)
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Galaxy S23
Is anyone else experiencing crashes from webview?
Android webview has been crashing my apps such as Discord and Samsung health. If someone knows a way to fix this please let me know! And yes l've done all the troubleshooting methods like Uninstalling webview and reinstalling, disabling webview(which causes other apps not to function, unstalling chrome and reinstalling. To no avail I gave up trying, I even contacted the developer but there was no response.

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SamsungModerator1
Community Manager
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Galaxy S23

Hello, There! I’m so sorry to hear this!
Has anyone tried reinstalling the web view? If you’re having trouble, even after doing that, I’ve found this link from Google that seem to be helping others: https://support.google.com/android/thread/103591295/can-t-update-re-activate-or-uninstall-android-sy...

As for Samsung Health Application, I would recommend long pressing on the Samsung Health app icon and tap the info icon from the menu that appears. From there go to storage>Clear Cache

If the app still isn’t working, you may wish to clear the entire cache partition on your device. Make sure before proceeding further to back up any important data. You can find those steps here (note: this is a UK Samsung site, but the steps should be the same for the US): https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

If this is not working, the next option I would recommend is trying to perform a Factory data reset and see if this resolves all of the symptoms. https://www.samsung.com/us/support/answer/ANS00062029

If the symptoms reappear or occur once again, I would recommend submitting an error report. These reports will go to our engineers, so that they can look into the situation further. (The steps in this link will be the same for the US as well) https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Thank you to everyone that’s reached out on this thread, we appreciate the participation! 🙂

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7 Replies
user_ams007
Samsung Care Ambassador
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Galaxy S23
I haven't had any issues with that application , I am not sure what is causing the problem with it , please try rebooting your phone into the recovery mode menu and then select the clear cache setting and then scroll down to the bottom and the list and select repair all applications and restart your phone I don't recommend you uninstall the application or disable it
ButtaBean_420
Supernova
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Galaxy S23
Check for an update in Play Store they just put out an update for Android System Webview also check to see if you have a Google Play System Update they just put out an update for that to
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Galaxy S23
Did both, but didn't help the situation
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mistermojrizin
Astronaut
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Galaxy S23
Web view started crashing Google app and new York times app. Temporary solution was to uninstall web view updates.
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kyup
Astronaut
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Galaxy S23
Dude i havent been able to open my samsung health or discord for the past 2 weeks almost
Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, There! I’m so sorry to hear this!
Has anyone tried reinstalling the web view? If you’re having trouble, even after doing that, I’ve found this link from Google that seem to be helping others: https://support.google.com/android/thread/103591295/can-t-update-re-activate-or-uninstall-android-sy...

As for Samsung Health Application, I would recommend long pressing on the Samsung Health app icon and tap the info icon from the menu that appears. From there go to storage>Clear Cache

If the app still isn’t working, you may wish to clear the entire cache partition on your device. Make sure before proceeding further to back up any important data. You can find those steps here (note: this is a UK Samsung site, but the steps should be the same for the US): https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

If this is not working, the next option I would recommend is trying to perform a Factory data reset and see if this resolves all of the symptoms. https://www.samsung.com/us/support/answer/ANS00062029

If the symptoms reappear or occur once again, I would recommend submitting an error report. These reports will go to our engineers, so that they can look into the situation further. (The steps in this link will be the same for the US as well) https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Thank you to everyone that’s reached out on this thread, we appreciate the participation! 🙂

kyup
Astronaut
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Galaxy S23
I have tried all of the above save for a factory reset.

I have a number of 2FA set up so a factory reset would be quite a pain.

This is not an unrealistic expectation to have, to have a functional experience given no user modification. I'm on an unroofed phone and have never messed with developer settings (until trying to troubleshoot this issue)
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