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Battery draining after update S23 series

(Topic created: 04-07-2024 04:15 AM)
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Smithint
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Galaxy S23

So what is Samsung gonna do about this battery drain issue that a percentage of us are having after this last update..?? Because once you get past half it goes straight to zero faster than usual... And when are we getting the vertical scrolling back also..?? 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S23

Hey there! I can certainly understand how frustrating it is when your device's battery is draining more than designed. I have this article that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Clearing the device's cache partition can also help:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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2 Replies
Smithint
Explorer
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Galaxy S23
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy S23

Hey there! I can certainly understand how frustrating it is when your device's battery is draining more than designed. I have this article that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Clearing the device's cache partition can also help:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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