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Does anyone know how to create samsung account for kids from S23 Ultra

(Topic created: 06-26-2023 04:30 PM)
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meAK
Astronaut
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Galaxy S23
I am unable to create samsung account for my 11 year old. Samsung keeps directing me to Settings > Samsung account profile > Family. , But I cannot see Family option anywhere to create another accout.

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello MeAK, Welcome to the Community, We understand the importance of monitoring children when they are using digital devices.

Here is an article that walks through creating an account for a child: https://www.samsung.com/us/support/answer/ANS00091962/

Here is also an article for using Kids Mode on the phone: https://www.samsung.com/us/support/answer/ANS00082342/

You can try reaching out to the Samsung Accounts team to determine why the Family option is missing from your Samsung account. They may be reached by calling 1-855-795-0509.

 

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10 Replies
Nieves
Halo
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Galaxy S23
Try Digital Wellbeing and parental controls. I hope that helps. Screenshot_20230626_202705_Settings.jpg
JBTechfanatic
Black Hole
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Galaxy S23
In your phone settings search Samsung account click family then click add then create child account Screenshot_20230626_181408_Samsung account.jpgScreenshot_20230626_181420_Samsung account.jpgScreenshot_20230626_181505_Samsung account.jpgScreenshot_20230626_181525_Samsung account.jpg
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JBTechfanatic
Black Hole
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Galaxy S23
Here is the sign up area Screenshot_20230626_181532_Samsung account.jpgScreenshot_20230626_181725_Samsung account.jpgScreenshot_20230626_181730_Samsung account.jpg
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meAK
Astronaut
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Galaxy S23
It's weird, my devices doesn't show family option at all. I tried S8 tab, S23 ultra all those. What should I do, to make that family option visible.Screenshot_20230626_213728_Samsung account.jpg
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JBTechfanatic
Black Hole
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Galaxy S23
That's so weird 😕 try from your pc go to Samsung.com sign in then go to your account settings that way
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N0Y0U2114
Comet
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Galaxy S23
Are you trying to add an additional profile on the phone, or another Samsung account?
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meAK
Astronaut
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Galaxy S23
Wanted to create an account for my 11 yr old on a new device, Samsung redirected me to use my own device to create a kid account under family option in samsung profile, which is missing in all my devices.
N0Y0U2114
Comet
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Galaxy S23
Do you have both a phone number and email connected to your Samsung account?
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sparkplayz
Astronaut
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Galaxy S23
Hmm is there a kids mode on your phone?
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