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‎03-30-2023 05:47 PM in
Galaxy S23Solved! Go to Solution.
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‎03-31-2023 09:14 AM in
Galaxy S23Hi Alexx, Welcome to the Community. We understand the concern of seeing the lines when charged to 100% and the phone is plugged in.
Are you using the original charging cable that came with the phone?
What type of charging block are you using?
Do the lines appear if you use a different outlet?
We recommend having the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎03-31-2023 09:14 AM in
Galaxy S23Hi Alexx, Welcome to the Community. We understand the concern of seeing the lines when charged to 100% and the phone is plugged in.
Are you using the original charging cable that came with the phone?
What type of charging block are you using?
Do the lines appear if you use a different outlet?
We recommend having the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html