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Original topic:

Galaxy S23+ is not certified with Play Protect certification?

(Topic created: 08-04-2023 02:37 PM)
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Captured
Asteroid
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Galaxy S23

Hey,

I just got my new Samsung Galaxy s23+ and noticed that my device is not certified with Play Protect certification. Does anyone know a fix for this? 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@Captured A new S23+ should be certified. How did you determine this? You can use the steps indicated in https://support.google.com/android/answer/10248227?hl=en 

Where did you get your device? 

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Captured
Asteroid
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Galaxy S23

Hey, @LongHiker  I bought my phone from the offical Samsung store. I determined it wasnt certified by going into Play Store > settings > About > and scrolling to the bottom.

 

I have done everything from factory resetting the device to make sure everything has been updated

Aphexfix
Constellation
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Galaxy S23

Bought direct from samsung too. Exact same issue. Brand new phone delivered this morning. Play store says device not certified.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@Aphexfix Your best bet would probably be to contact Google regarding this, because your device should definitely be certified. Are you located in the United States?

https://support.google.com/googleplay/gethelp?sjid=1644554960429874655-NA

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Aphexfix
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Galaxy S23

No, I'm in the UK but this is the most recent topic that came up with this situation. Strangely, I don't seem to be  having issues with my bank/google wallet/Netflix app, which would usually be the most adverse to a not certified device.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@Aphexfix @Captured You might have better luck posting in your respective countries' Samsung Community forums for your problem. In the short chat I had with Google on my end, the representative stated that it was likely a device issue, and to contact Samsung about it. Whether this is true or not, I couldn't say, but it would be prudent to go through your countries' channels, as we offer limited knowledge about international models. 

https://eu.community.samsung.com/t5/english/ct-p/uk?page=1&tab=setting:samsung.featured_topics

https://r1.community.samsung.com/t5/new-zealand/ct-p/nz?page=1&tab=recent_topics

 

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Captured
Asteroid
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Galaxy S23

I am based in New Zealand 

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RyanBeattie
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Galaxy S23

Having same issue. Purchased yesterday. Can't access company portal to set up for work

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@RyanBeattie Are you also located somewhere other than the US?

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