JUMP TO SOLUTION Solved

Original topic:

Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or Eradicate

(Topic created: 09-18-2023 11:03 PM)
5155 Views
galaxy_ccm_ffs
Asteroid
Options
Galaxy S23

Screenshot_20230918_193048_Gallery.jpgScreenshot_20230918_193058_Gallery.jpgThe solution to this issue should not be reset your phone.

Given that statement.

 

I recently tried to take a photo that showed up in the gallery but was not shareable or "seeable" by any app.  I tried to delete the photo and received a could not delete error.  The image is now replaced with an gray image icon with an exclamation point.  Now when trying to delete, it says "Couldn't move image to the Trash.  Try again."

 

This icon has now persisted as bane to my existence, much like roaches from the dinosaur era.  I have tried to the following:

  1. forced stop gallery
  2. deleted cache on gallery
  3. deleted data on galllery
  4. restarted phone
  5. optimized
  6. hooked up phone to computer
  7. manually deleted camera folder
  8. synced camera folder to onedrive
  9. unsynced camera folder to onedrive
  10. uinstalled updates on gallery
  11. resinstalled updates on gallery
  12. shouted at phone

Any ideas?  Resetting phone is not a valid option, it's an inane one that shouldn't be suggested beyond your phone literally being unusable.

1 Solution


Accepted Solutions
Solution
galaxy_ccm_ffs
Asteroid
Options
Galaxy S23

Gosh, finally solved.

  1. Force stop Camera app.
  2. Win

Interested considering the camera app never "stopped" through multiple restarts and shutdowns.

View solution in context

8 Replies
DanG92263
Honored Contributor
Options
Galaxy S23
Looks like a curropted image file.

Open the My Files app
Goto Internal Storage/DCIM/Camera
Try to delete the image file from there by pressing and holding on the image file to select it
Then tap Delete at the botton toolbar
0 Likes
Reply
galaxy_ccm_ffs
Asteroid
Options
Galaxy S23

Does not show up in the internal file explorer app as you suggested.  Also does not show up as a file when connected as external storage to my computer.

DanG92263
Honored Contributor
Options
Galaxy S23
My Files is a Samsung app on your phone.
0 Likes
Reply
galaxy_ccm_ffs
Asteroid
Options
Galaxy S23

Yes, I just called it file explorer.  It did not work, does not see the camera folder at all when empty, and does not see that corrupted image when there camera folder is created as has files in it.

0 Likes
Reply
DanG92263
Honored Contributor
Options
Galaxy S23
Is it still there when you add another photo? Perhaps it's a placeholder to keep the folder open or the thumbnail folder.
0 Likes
Reply
galaxy_ccm_ffs
Asteroid
Options
Galaxy S23

Screenshot_20230919_000612_Gallery.jpg

Yes

0 Likes
Reply
DanG92263
Honored Contributor
Options
Galaxy S23
Hmmm.
0 Likes
Reply
Solution
galaxy_ccm_ffs
Asteroid
Options
Galaxy S23

Gosh, finally solved.

  1. Force stop Camera app.
  2. Win

Interested considering the camera app never "stopped" through multiple restarts and shutdowns.