Original topic:

Gallery and OneDrive Sync Error

(Topic created: a month ago)
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NECMC
Asteroid
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Galaxy S23

So it appears my OneDrive gallery sync stopped working around April/May this year.

It states it's synching bits it's not the last photo is one or two around May and the bulk stopped around April. 

I've done a search and removed the OneDrive account, unlinked it.  Looked at camera back up in OneDrive instead. Toggled off various camera options etc .

Now it's worse as it says camera upload and it's uploading to OneDrive and deleting the meta data so time stamps of photos are being lost. I've switched off camera back up in OneDrive. The DCIM folder just seems to hold old photos which doesn't make sense as there is recent photos in OneDrive. It is a paid for 365 account so plenty of storage so that's not the problem. 

I've contacted Samsung and they don't come back to you except to say someone will be in touch. 

It was working fine, synching with OneDrive and then it started doing duplicates in my OneDrive account and now this. 

Just worried I'm going to lose all my photos and/or at least all the timestamps as it uploads photos each morning from long ago and puts today's date on them hence switching off camera backup in OneDrive to  temporarily stop the random uploads each morning which it didn't use to do. 

Any help is appreciated. 

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4 Replies
Popsicle20
Supernova
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Galaxy S23
Have you tried posting on Microsoft's help forum? (No guarantee that they'll be able to help you either)

Another user posted to answers.microsoft.com last spring with a very similar problem to yours. Unfortunately it doesn't look as though they were able to resolve the issue.

https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-sync-with-samsung-gallery-doesnt-wor...

There was another user who posted with the same issue, but he never replied to followup attempts.

https://answers.microsoft.com/en-us/msoffice/forum/all/one-drive-files-dont-sync-with-android-samsun...


Here's a page from support.microsoft.com for general help with OneDrive sync issues. I don't know that this will be much help to you either.

https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c...

If it's any consolation, this does appear to be a known issue. I'll do a little more searching to see if anybody ever came up with a solution, but I'm not optimistic that I'll find anything.
NECMC
Asteroid
Options
Galaxy S23

So sorry Popsicle your reply went into my junk folder. 

Thank you for your hard work it was much appreciated.

Finally after much toing and froing Samsung finally got in touch with remote assistance and they were equally baffled. 

Took nearly an hour but after a soft reset and unlinking of accounts again it seemed to be fixed 

Received a notification today to do an update on my phone and I am a bit concerned it will mess things up again. 

 

Petesconsumercell
Constellation
Options
Galaxy S23
How do you change where your photos are backed up or synced to one drive??
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NECMC
Asteroid
Options
Galaxy S23

I've been using the Gallery app and there's a cloud symbol at the top.

 

Mine has stopped again and Samsung really aren't helping just gong over the same stuff again and again. Asked to escalate it now. 

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