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How to keep emails longer in Inbox

(Topic created: 01-17-2024 06:09 AM)
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DJSomers
Cosmic Ray
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Galaxy S23
My phone used to keep emails in the Inbox until I deleted them. I recently noticed that after only 2 or 3 months, they disappear.
What can I do to change back to the way it was? I looked but could not find a setting to change back. It's important that my emails be kept in my Inbix. I delete the ones I don't want. Please help. Thx.
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Solution
notforhire
Honored Contributor
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Galaxy S23

go into Settings in the app, select the email account, scroll down and see what the email sync is set at. I keep mine set at syncing emails for all time and I never have anything "disappear" on me. 

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6 Replies
Tidbitty
Supernova
Options
Galaxy S23
What app are you using? If you are using Gmail then you have to go into settings and change the display duration. I don't use Gmail app so I don't remember where exactly it is, but I remember it being there.
DJSomers
Cosmic Ray
Options
Galaxy S23
I'm using the Samsung email app on the s23+.
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Solution
notforhire
Honored Contributor
Options
Galaxy S23

go into Settings in the app, select the email account, scroll down and see what the email sync is set at. I keep mine set at syncing emails for all time and I never have anything "disappear" on me. 

DJSomers
Cosmic Ray
Options
Galaxy S23
Thank you! The email sync was set @ 2000 & I changed it to 5k. By the # of emails listed for each folder, it wasn't close to 2k. We'll see what happens.
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notforhire
Honored Contributor
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Galaxy S23
just set email sync to "all time" and forget about it. *my suggestion*
DJSomers
Cosmic Ray
Options
Galaxy S23
Thanks.I sync every 15 min & that works for me. I did increase the # of emails to keep.