I bought a Samsung S23 Ultra because of its excellent video and photo capabilities. I've been using a wireless microphone system with a 3.5 mm jack output, which worked flawlessly on my Sony mirrorless camera and even on the S9+. However, I'm facing an issue with the S23 Ultra, and Samsung Romania hasn't provided a satisfactory solution.
I use a 3.5 mm jack to USB-C adapter, which works perfectly on my laptop or recorder. But when I connect the microphones to the S23 Ultra using this adapter, the mobile software automatically raises the audio level, regardless of whether there's a signal or not. This leads to good audio when there's sound, but when it's quiet, the software amplifies the background noise, resulting in poor quality.
Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html
I'm sorry, but it didn't solve the problem. Maybe I didn't know how to make the right combinations, but it is certain that I still have problems with sound recording.
Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html
