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Issues connecting a wireless microphone with 3,5 mm Jack output

(Topic created: 07-12-2023 12:49 AM)
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alexandruagarici
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Galaxy S23

I bought a Samsung S23 Ultra because of its excellent video and photo capabilities. I've been using a wireless microphone system with a 3.5 mm jack output, which worked flawlessly on my Sony mirrorless camera and even on the S9+. However, I'm facing an issue with the S23 Ultra, and Samsung Romania hasn't provided a satisfactory solution.

I use a 3.5 mm jack to USB-C adapter, which works perfectly on my laptop or recorder. But when I connect the microphones to the S23 Ultra using this adapter, the mobile software automatically raises the audio level, regardless of whether there's a signal or not. This leads to good audio when there's sound, but when it's quiet, the software amplifies the background noise, resulting in poor quality.

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SamsungModerator1
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Community Manager
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Galaxy S23

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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TheGalaxy
Sun
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Galaxy S23
Go to developers option and play around with the settings in the section called "media transcoding settings"
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alexandruagarici
Constellation
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Galaxy S23

I'm sorry, but it didn't solve the problem. Maybe I didn't know how to make the right combinations, but it is certain that I still have problems with sound recording.

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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