Original topic:

Messages is showing select destination for the same number twice

(Topic created: 4 weeks ago)
7rey
Astronaut
Options
Galaxy S23
Hello everyone I'm having this issue where when I'm going to start a new conversation with someone through text the select destination pop up appears. The same number shows twice, the only difference is the top number has parentheses on the area code and a dash in between the last 7 numbers. It only appears for a few contacts but it shows multiple for most of them. The only account I have linked to my phone with contacts is google and I've gone through every number individually and it only shows 1 number. There are no contacts to merge, import, or move. I've gone through every possible setting available on the phone and research on the computer for 2 days and can't find any similar issues. Is anyone else having this issue or have any kind of advice or help? I would greatly appreciate it.

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14 Replies
Jarmda
Constellation
Options
Galaxy S23
I'm getting the same thing. I have deleted the contact and added them back in
7rey
Astronaut
Options
Galaxy S23
I have done the same, deleted all that say multiple 1 by 1 and added them all again. Then after a few minutes it reverted back to saying multiple.
0 Likes
HollowKing
Galaxy
Options
Galaxy S23
Have you checked your contacts app to make sure your not syncing from more than one account?
7rey
Astronaut
Options
Galaxy S23
Yes I have, the only account syncing contacts is the Google one.
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HollowKing
Galaxy
Options
Galaxy S23
Try using another messaging app. If the problem persist might have to do a restore.
7rey
Astronaut
Options
Galaxy S23
On the samsung messages it doesn't show any of the added information like the google one. I could use that one but I like the google messages a bit more. I just want to figure out this issue because my wife has the same phone with same accounts and same settings as I went through both together and none of her contacts show multiple.
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HollowKing
Galaxy
Options
Galaxy S23
Try a deleting and reinstall of the Google messages if you haven't done so. After deleting restart your device before reinstalling.
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7rey
Astronaut
Options
Galaxy S23
I'm not able to delete, I only have the options for disable and force stop. I would have liked the option to delete and restart.
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HollowKing
Galaxy
Options
Galaxy S23
You need to make the other messaging app your default. Sorry for not explaining it correctly.
0 Likes