Microsoft apps not working after update

[JoshSmith81]

Microsoft word, Excel, and one note will not open after the update. I trusted uninstalling and reinstalling, cleared cache and data, still doesn't work.

[realaud]

Have you cleared the phone cache or just the app cache?

https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

[JoshSmith81]

Both,

[JoshSmith81]

This what pops up when I click on it. It happens fast, pops up then goes away

[realaud]

Is it only apps from the Office suite or is Edge affected as well?  Have you contacted Microsoft?

[JoshSmith81]

It's only word, Excel, and One Note, just installed 365 app and that one doesn't open either. Teams, outlook, OneDrive, Authenticator, edge all work.

I have not contacted Microsoft. I did contact Samsung, they remote connected to my phone, they say it's not a phone issue. They all worked fine before the update, the last thing for me to try is a factory reset but I really didn't want to do that.

Outlook works but I can no longer open attachment from emails unless I download them first then open them.

[realaud]

If Samsung confirmed it was not a phone issue, one can only assume it's a Microsoft issue.  Perhaps those apps have not been optimized for Android 15.  

These days a factory reset is a pain, but not a horror show like it has been in the past.  At least you can quickly get back up and running by restoring a backup.  When you reset your phone, you get a clean operating system.  You can check the office apps (I believe they are installed by default) to see if they work before restoring any backup.  If they work, it's not the phone or the operating system.  If you restore your backup, the problem is unlikely to be replicated as only the apps, data and settings are saved in the backup, not the old OS.  You can also try starting your phone in safe mode to see if another app could be interfering.

[JoshSmith81]

sent a error report to Samsung, I'll send something to Microsoft and see what happens.

My wife has the 24FE, brother has S23, daughter has s21, they all updated and I'm the only one having this issue. Other people in Reddit have the s23U and say they don't have this issue. Seems like I'm the only one lol

[LongHiker]

@JoshSmith81 As a troubleshooting step, you can boot into safe mode. If those apps open while booted in safe mode, you know that the issue is caused by a 3rd party conflict. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/  

[JoshSmith81]

I tried that, the apps are greyed out in safe mode, can't be opened