My Lock Screen Emergency Content Not Displaying -- settings are correct

[me1004]

I have the Samsung Galaxy S23, model SM-S911U1, recently updated to Android 15, UI 7.

I’m trying to set up information to display on my lock screen, but it is not displaying. This is emergency/medical information (just in case). So anyone can see it in an emergency.

I have all the settings done right, I clicked into Settings/Safety and Emergency/Medical Information, and I filled out the info I want to display. I clicked on “Show on Lock Screen.” I checked, and it is all there, including clicking for it to be  displayed on the lock screen. It does not disappear.

But it never shows on the Lock Screen, whether upon starting up or when it reverts to that screen when not used for maybe a minute. (It is supposed to be there upon starting up, in order that people can see it in an emergency. I consider this failure to appear to be a serious problem.)

Why is this not showing on the lock screen. What do I need to do to get it to display there? This is THE most valuable offering on the phone, I don’t want it to fail!

[Mujibar]

Did you clear device cache after the update?

1) Turn off your device.

2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.

3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."

4) Press the Side/Power button to execute.

5) Use the Volume buttons to highlight "Yes."

6) Press the Side/Power button to execute.

7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.

[me1004]

I guess I will have to try that. Thank you.

But what might I lose in clearing that cache. Will I lose my settings, or other?

[Mujibar]

You won't lose anything. This will only delete temporary system files. There may be some from the old OS conflicting with the new OS.

[me1004]

I saw in another post that clearing the cache partion would not do anything to the settings, so I proceeded.

I did all your steps, and then it rebooted. Unfortunately, it had no effect on my problem, it is exactly the same as my OP above. I rebooted two more times, same. I went into settings, to Medical Information, and it is still set up with everything the same, still clicked into "Show on Lock Screen. " Again, it still is not showng on lock screen.

Thanks you for that, was worth trying. Any other idea? Is this perhaps a fault in the OS this time? I can't tell, because I never tried to add any text to the lock screen before.

[realaud]

The emergency info does not really show on the lock screen. What it does is when your phone is locked, if one swipes up on the lock screen without putting in a password and tap the emergency call button, your emergency contacts appear and those people, as well as 911, can be called. There is also an icon to access your emergency medical info.

[me1004]

I give up. I have spent a ton of time today trying to post a message. I can't possibly write it a third or fourth time now. I give up. Samsung has nothing but confusion, no clarity, a ton of misleading **bleep**. Android makes everything horrendously more complicated than it needs to be.

This entire thread might simply  be over very misleading info from Samsung/Android. There is no excuse for that. And now this **bleep** forum is so stupid, it is poorly functional, I can't get a message to post, I can't get a photo to insert with their tool, I can't get a URL to insert and be accepted.

I give up. I will just have to die, when some simple info on my lock screen could have saved my life! Samsung and Android are this bad, and they won't even let you call them -- which is necessary only because of how bad they are. I will never get Samsung or Android again. This is exactly why people go to Apple.

[realaud]

I honestly don't know why you are having issues with the site.  Are you using the app or the web interface?  The Samsung Members interface has a very aggressive AI censor, and sometimes it just does not like a word you use, even though it's a perfectly innocent word (for example, it does not like p l a n e).  It will always fail to post without telling you which word needs to be corrected.  This is a failure on Samsung's part - they should at least tell you what needs to be corrected.  Many times there are "server errors".  This happens mostly when someone is editing or deleting a post you are responding to at the same time you are responding.  Other times, there is no rhyme or reason.  I, myself, have gotten into the habit (especially if I've been long winded) of hitting the "select all" and copying the text before I hit "post".

In any case, as I explained prior, when you turn on the slider for the emergency info to appear on the lock screen, it does not actually appear on the lock screen.  Emergency responders know how to access this information, and most lay people do as well (my sister lost her phone and the person who found it used this feature to call one of us to notify her).  You enter your medical info, you select your emergency contacts, then you choose "show on lock screen".  In an emergency, one would slide up the lock screen as if unlocking the phone.  If no password is entered, the phone stays locked, but one would tap the "emergency call" icon underneath the password field.  At that point, a new screen appears (as per my photo), showing your emergency contacts, the dial pad, the emergency number icon (one can choose which emergency number gets dialed, depending on their location), and an icon appears where one can access the emergency medical information.  Try it.  Lock your phone and swipe up, then tap the emergency call icon.  You will see the screen I show in my post above.

[me1004]

Thank you. I can't test that now, maybe tomorrow. But what you described is not how my lock screen displays. When I swipe (doesn't have to be from bottom, in any direction), I get send to a page with a basically a dialer, a panel of numbers. I'm to type my pin and hit OK. 

You might be right about how that works, but it is not what the set up says it does. When I test tomorrow, I will find out. Thank you. I would very much prefer it works like it says it does. 

I would HATE to have to rely on some paramedic to know how Samsung/Android works and be able to find that. Thay will all be using iPhones, and won't know about Android. And there is nothing on the screen to tip them off to look for it despite the locked screen. And if anyone can get it, then it ought to just display all the time, like Android says it does! That's what it says, that's what it is not doing.

It would even be nice if they gave an option about that, do it your way, or do it as they say - but that is too easy and obvious, they will never think of that. The way it says it does it is reliable, it is right there for them to see. The way you say it works is not so reliable to work as you presume that they will know and even think to do it. Everyone always presumes that everyone else knows everything. 

Their info is even mixed up between the way to have a call automatically go to your listed contact to say you need help, or to do it another way, and have the info go to the 911 agent. At this point, I have no belief that info will really go to the 911 agent, who needs to know! These different things seem to be all mixed up. My contact doesn't need that info, they already know it. And to alert them I am collapsed on a sidewalk somewhere, but who knows where, is worse that then telling them nothing. They can't help me, don't bother them. 

I will have to wait until tomorrow to check, I think the emergency call button is still there. But there was a second button, which I changed and now can't get changed back. Android/Samsung lets you add, but once done, that can't be changed, whether back to original or to anything. Again, at every turn, Samsung/Android is being impossible. I forget what that button was, but I don't want it, want the original. I think by changing that button, the OS eliminated the original from my phones, so it can't be put back. These are simple things to do, there is no excuse for them to be this involved and wrong statements about them, and no instructions are written  learly, it's all vague, and even wrong. It is incredibly amateurish.

[realaud]

All EMS personnel know how to get to the emergency info on any phone - it's part of the training.. They don't all carry/use personal iPhones.

My sister once lost her phone in a supermarket. Someone turned it in. I received a call from my nephew in law in Colorado, who received a call from the supermarket manager in Florida. They found the emergency call info, so can the EMTs. And that's how I also found out that I was not one of her emergency contacts.
Nothing shows on your lock screen, because technically what you see as your lock screen is the screen curtain. Swiping up to enter your password or pin is actually the lock screen and when that appears, so does the emergency call icon which, when tapped, brings up the emergency info. Be assured EMS knows how to find it.

Emergency SOS is hard coded into the side key and can't be disabled or reprogrammed. The button has to be pressed 5 times in succession and it will then call 911 and your emergency contacts.