Network Mode Always Reverting to 5G

[user2M7Gc57rHv]

Hello,

I noticed that the network mode is always reverting to 5G mode when trying to change the active mobile data on dual sim set-ups.

Is this an intended behavior or is there any workaround for the network mode configuration to stick as the user wants it to be configured?

Here's a video of the bug that I found for this: https://youtu.be/1XfUZbGsi-Q?si=z6sFu-lG1kWqmsMG

[SamsungModerator1]

Hey there, welcome to the Community, and thanks for reaching out. I can see how inconvenient it is to not be able to select the bands you wish to use. You can try resetting your network settings (Settings > General management > Reset > Reset network settings > tap Reset)

If after that it still reverts back to 5G, it would be best to contact your carrier for further assistance, as some carriers restrict what bands you can use. 

[user2M7Gc57rHv]

How do we report bugs to developers?

[user2M7Gc57rHv]

Hello, 

Have you watched the video? If you did, it will show that I am able to change networks which means this is not a carrier related issue.

This issue happens on all of my Samsung Phones including S20 Ultra. This is not a carrier locked phone so I would say that this is a OneUI related behaviour. You can also try to reproduce it on your end.

Take note that this is a newly formatted phone.

[Diw828]

This has been happening to me since I upgraded to OneUI 6. OneUI 5.1 was perfectly fine but now my connection always reverts back to 5G and is so unstable, some websites straight up don't load. Don't think this is carrier specific as my Pixel 5 (also on Android 14) doesn't face the same issue. 

[SamsungModerator1 · Accepted solution]

To report a bug to developers please, submit an error report directly to Samsung.

Right after the issue appears, please submit an Error Report.

 Samsung Members app->Get Help->Feedback->Error Reports