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New s23+ restarting randomly

(Topic created: 02-18-2023 10:53 AM)
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mlkmade
Asteroid
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Galaxy S23
Just got my new s23+ 512gb and it has randomly restarted 4 timea in less than a day of ownership.

The phone is idle resting untouched when this happens. 

The restart is almost instantaneous. 

1 Solution


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SamsungRei
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how frustrating it is for the phone to randomly restart itself. 

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 


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35 Replies
mciarciaglini
Constellation
Options
Galaxy S23

Mine is doing the same thing.  I have a S23 Ultra.

 

 
userbuW6u2Qsu4
Constellation
Options
Galaxy S23

Same for me.

 

 

 
userbuW6u2Qsu4
Constellation
Options
Galaxy S23

Mine too!

changazi12
Constellation
Options
Galaxy S23
Same problem. Software issue?
Zepheron
Constellation
Options
Galaxy S23

S23 Ultra 12/512;  Restart randomly and notifications that I have turned off.  Also, S-Pen grinds when removed, or re-holstered.  Not impressed.  Service request placed.

userGUA3ugCVWu
Constellation
Options
Galaxy S23
Same I have the new S23 Ultra
CummingsVO
Constellation
Options
Galaxy S23
Same. S23 ultra.
Dkoellerwx
Constellation
Options
Galaxy S23

Same issue with the S23 Ultra. Randomly restarting with no apparent reason.

KnightRiderRalph
Samsung Care Ambassador
Options
Galaxy S23
Happening to me too. If this is widespread then hopefully an update can fix this.