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Original topic:

Persistent update notification, but no updates showing/available?

(Topic created: 12-08-2023 11:05 AM)
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smallbeans19
Cosmic Ray
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Galaxy S23

So I just got a s23, my carrier is metro and it's unlocked. And it's telling me to update but when I try, it says it's up to date but the update notification won't go away and I know It needs one I'm still on 5.1 and my last security patch was in May. Help!!!

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usercj4sLExySZ
Constellation
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Galaxy S23
You could] power off to get unfozen
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Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S23

Hello, thanks for reaching out about the persistent update notification for your S23, and would like to look into this further for you. First, have you tried a simple restart of the device? What troubleshooting steps have you tried?

You may be able to force the update to go through if it is indeed there and being sent by the carrier. This guide can go through the ways you can update the software on your device: https://www.samsung.com/us/support/answer/ANS00077582/

You can also try the clearing of your device cache partition and repairing apps, which can help with device behavior:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.

Using the volume buttons to navigate and the power button to select:

- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

Next, check to see if a third-party application may be responsible for this, using the guide on Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues under Safe Mode, it may be time to try a factory reset. Beforehand, try to back up everything you do not wish to lose: https://www.samsung.com/us/support/answer/ANS00062029/


If all the troubleshooting fails, since it is your carrier's responsibility to push updates out, it would be best to contact your carrier for further assistance. 

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