Phone crashed after update- S23 Ultra

[Paresh2025]

Dear

I got latest update of android 15 with latest UI version 7 (S23 Ultra 5G). Phone got crashed after installing this update. I reached to service Centre, they tried updating old version, Android 14 with UI6, which is working fine on this device ( with no audio and voice) however again after installing latest update, it is getting crashed again. This phone is just 2 year old and purchased from SAMSUMG website. There is no solution with service Centre executive. This service Centre is authorized and available on SAMSUNG website.

please advice on further course of action.

[SamsungModerator1]

Hello Paresh2025, Welcome to the Community. We understand the concern with the phone crashing after performing the update to One UI 7.

Since you began experiencing the crashes after updating the phone, we recommend the steps posted in the Best Practices after an Update thread. It can be found here: https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

This article provides the troubleshooting for the phone freezing or crashing: https://www.samsung.com/us/support/troubleshoot/TSG10001440/

We also recommend submitting feedback to Samsung using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If the steps do not help, it is recommended to have the phone serviced.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.