Original topic:

Phone is slow, freezing, battery draining, and app icon size needs to be changed

(Topic created: 06-12-2025 10:53 AM)
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lottieree
Asteroid
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Galaxy S23

The last update ruined the functionality of my phone. Anyone else having issues? I've seen some ppl on reddit but no solution. Tec support just said the update can't be reversed. 

4 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@lottieree If you detail the items that are of concern, someone can propose a solution. 

userEldi0d61zF
Asteroid
Options
Galaxy S23
I cannot use the Health app and my battery is drained.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@userEldi0d61zF Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

bryce890
Constellation
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Galaxy S23
There is going to be a up date to fix it until than you can do that or wait
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