Original topic:

Phone won't update Software

(Topic created: 04-08-2024 08:22 PM)
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Skwisgaar
Astronaut
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Galaxy S23
Hello everyone! I have a Samsung Galaxy A23 5G phone. It hasn't updated any new Software or Android updates since 2022. It's stuck on the Android 12. I have done all the suggested tries to update it. Going into Safe Mode. Trying Smart Switch on my PC . Clearing my cache. I have enough storage and memory on my phone. Any help or ideas?
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Charkatak
Honored Contributor
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Galaxy S23
- Did the phone software update properly before 2022?
- Did you move to another mobile carrier during that time?

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Skwisgaar
Astronaut
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Galaxy S23
I got the phone in December of 2022 and the update I got was the one that's still currently on my phone which is the Android 12 version. The Security Patch level was last Updated October of 2022. Even my software is out of date. And no I did not move to a new carrier.
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Charkatak
Honored Contributor
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Galaxy S23
Have you searched online to see what is the latest update for your model?

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