Original topic:

S23 Ultra not loading high resolution photos

(Topic created: 05-03-2024 05:51 AM)
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Ang1975Red
Asteroid
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Galaxy S23
Ever since last update my phone does not load high resolution photos. The error message is " cannot load high resolution photos", HELP how can I fix this
12 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@Ang1975Red Where are you getting the high resolution photos from? How much free space does your device have? 

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Ang1975Red
Asteroid
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Galaxy S23
On Facebook messanger and I have only used 22 percent of storage it says
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23
Can you explain more about the steps you are following to load high resolution photos?
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Ang1975Red
Asteroid
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Galaxy S23
My family sends them Thru fb messanger and then I either can't see them or when I try to download it says can't load high resolution photos
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@Ang1975Red Have you tried clearing the FB Messenger cache?

  1. Open phone settings
  2. Click on Apps
  3. Click on Messenger
  4. Click on Storage
  5. Then tap Clear cache
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Ang1975Red
Asteroid
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Galaxy S23
Ohhhh I didn't think of that. When tick toc was messing I did that and just didn't think of that for fb
Ang1975Red
Asteroid
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Galaxy S23
I did as u said and it didnt wrk
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23
You may want to reach out to the FB Messenger development team.
Awheeler4U2NV
Constellation
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Galaxy S23

I'm having the same issue I followed these steps and still same thing

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