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S23+ keeps freezing multiple times a day

(Topic created: 04-20-2025 12:20 PM)
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Galaxy S23

My S23+ started freezing a few times a day about 3 months ago. I was unable to find any solutions anywhere, including the forums here. So, I factory reset the phone and started over. It worked for a couple of months, and now it's back to freezing again.

A letter "A" with 3 dots underneath shows up on the phone, I'm assuming that has to do with virtual keyboard, but there's no virtual keyboard on the phone nor an option.

Any workarounds?

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SamsungModerator1
Community Manager
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Galaxy S23

Hello, Thank you for being part of the Community. We can understand the frustration of the phone freezing.  Here are some steps that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001440/ 

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

Try running the diagnostics in the Members app, under the Support tab, to test the hardware.

We also recommend submitting feedback in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If the phone continues to freeze, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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7 Replies
Epsilion77Jadiel
Cosmic Ray
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Galaxy S23
When that happens? You download certain apps?
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Galaxy S23
I'm not sure, but I don't download new apps.
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Epsilion77Jadiel
Cosmic Ray
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Galaxy S23
Thats weird then if you reset your phone and still you have the issue sorry brother
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Ekamek
Neutron Star
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Galaxy S23
Factory reset and do not restore from backup. You may be carrying over a malware.
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Galaxy S23
That's what I did the first time and didn't restore anything. However, it started happening again lately.
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Galaxy S23
That doesn't really help much.
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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, Thank you for being part of the Community. We can understand the frustration of the phone freezing.  Here are some steps that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001440/ 

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

Try running the diagnostics in the Members app, under the Support tab, to test the hardware.

We also recommend submitting feedback in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If the phone continues to freeze, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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