My S23+ started freezing a few times a day about 3 months ago. I was unable to find any solutions anywhere, including the forums here. So, I factory reset the phone and started over. It worked for a couple of months, and now it's back to freezing again.
A letter "A" with 3 dots underneath shows up on the phone, I'm assuming that has to do with virtual keyboard, but there's no virtual keyboard on the phone nor an option.
We also recommend clearing the cache partition and repairing apps in the recovery menu.
- Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press the Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device.
Try running the diagnostics in the Members app, under the Support tab, to test the hardware.
If the phone continues to freeze, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
We also recommend clearing the cache partition and repairing apps in the recovery menu.
- Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press the Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device.
Try running the diagnostics in the Members app, under the Support tab, to test the hardware.
If the phone continues to freeze, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
