I am having trouble connecting my s23U to my Tab s11 through multi control. Both are up to date running the latest 1UI8.0. Both are signed into my samsung account. Both have good connections to WIFI and Bluetooth. I also have the connected devices and multi control switches toggled on in settings. Both of these devices have been restarted to insure that they are running properly. Neither the s23U, nor the tab s11 are connected to any other devices. I have tryed everything that I know to do, but I still cannot get them to connect. Any thoughts about what to do next to get multi control to work?
Hello ned04, welcome to the Samsung Community! I understand your concerns about your device not connecting to your Tab via multi control. To control a Galaxy phone with a Galaxy Tab, or vice-versa, you’ll need to have a pointing device connected. That can be a keyboard cover for the tablet, or a mouse plugged into the USB-C port on either device. On both devices, open quick settings and verify that Wi-Fi, Bluetooth and multi control are enabled. On the controlling device, open settings and tap connected devices, tap multi control and tap connect phone or connect tablet. Tap the device you would like to connect to. To change the arrangement to match your physical layout, tap phone location or tablet location and select the correct location. If you are still having issues, try clearing your cache partition: power off your device, hold down the power and volume up buttons, once the Samsung logo appears release the power button, select clear cache partition and reboot your device as normal. Once you clear the cache partition try the above steps again. If you are still having issues please submit an error report via the members app: Get help, Send Feedback, Error Reports
Hello ned04, welcome to the Samsung Community! I understand your concerns about your device not connecting to your Tab via multi control. To control a Galaxy phone with a Galaxy Tab, or vice-versa, you’ll need to have a pointing device connected. That can be a keyboard cover for the tablet, or a mouse plugged into the USB-C port on either device. On both devices, open quick settings and verify that Wi-Fi, Bluetooth and multi control are enabled. On the controlling device, open settings and tap connected devices, tap multi control and tap connect phone or connect tablet. Tap the device you would like to connect to. To change the arrangement to match your physical layout, tap phone location or tablet location and select the correct location. If you are still having issues, try clearing your cache partition: power off your device, hold down the power and volume up buttons, once the Samsung logo appears release the power button, select clear cache partition and reboot your device as normal. Once you clear the cache partition try the above steps again. If you are still having issues please submit an error report via the members app: Get help, Send Feedback, Error Reports
