Original topic:

S23+ notification issue after update

(Topic created: 09-15-2023 01:04 PM)
ToxicPoptart
Comet
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Galaxy S23
I recently updated to the September patch, and I've been noticing that the notifications won't pop up while my phone screen is turned off. Now certain applications do but others do not like Gmail and Amazon. I have my GW5 and I get them on there but it's not doing its normal pop up notification like it usually did. Is anyone else having an issue with this? 
12 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
Are the apps that still activate the screen enabled for the watch inside the Galaxy Wearables app also? Is there a correlation between the apps that aren't activating the screen and these settings?
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ToxicPoptart
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Galaxy S23
As in still get notifications while wearing the watch? Yes I have that enabled
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
What I mean is, are the apps are aren't turning on your screen anymore set to only come through on your watch? If you disconnect your watch, do they come through normally?
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ToxicPoptart
Comet
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Galaxy S23
It's the apps that I have enabled on both. I've restarted the watch a few times because it was giving me a random disconnect issue and that still didn't help
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
So you've tested disconnecting the watch entirely and these same notifications still do not activate the screen whatsoever? I just want to rule out this being related to the watch.
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ToxicPoptart
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Galaxy S23
Yeah. Haven't had this issue before. Only after I updated my phone has this issue came to be
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
Very strange. Go to Settings>Apps>three dots top right>Special access>Turn screen on. Ensure the apps are toggled on here.
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ToxicPoptart
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Galaxy S23
Everything on that list is enabled
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
Are you able to think of any differentiating factor between the apps that are still activating the screen? There must be a reason some apps still work. Any 3rd party apps that might be interfering, or custom settings?
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