Original topic:

S23 ultra camera continues to fail

(Topic created: 05-03-2025 09:10 AM)
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Jcheadle11
Constellation
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Galaxy S23
Has anyone else had this issue. I can hardly use my camera on my phone anymore. I tried restarting and force stopping my phone. 
2 Replies
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello Jcheadle11, welcome to the Samsung Community! I understand your frustrations with your camera app not working correctly. I see you stated that you have already tried restarting and force stopping your device. You can clear the cache of the camera app by going to settings, apps, camera, storage, clear cache. You can clear your device cache partition by turning off your device, hold the power and volume up buttons together, once the Samsung logo appears release the power button while continuing to hold the volume up button, one the menu appears use the volume button to select clear cache partition and reboot your device. 

Here is a link to booting your device in safe mode to verify a third party app is not causing the issue:https://www.samsung.com/us/support/answer/ANS10003495/

Here is a link to performing a factory data reset on your device please be sure to back up your device before: https://www.samsung.com/us/support/answer/ANS10002030/

If troubleshooting is not helpful, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers.: http://www.samsung.com/us/support/service/location 

 

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kellfrustrated
Asteroid
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Galaxy S23
Same
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