Original topic:

S23 ultra lock screen reverts back to default background when apply live/normal wallpapers

(Topic created: 08-14-2023 03:35 PM)
userZK61Kl81aL
Astronaut
Options
Galaxy S23

My Samsung galaxy s23 ultra lock screen keeps reverting back to default background when I try applying live wallpapers/normal wallpapers 

20 Replies
Grayo
Comet
Options
Galaxy S23

Hello!, Have you tried clear the cache partition on your device?

userZK61Kl81aL
Astronaut
Options
Galaxy S23
No, how do I do that?
Grayo
Comet
Options
Galaxy S23

First, Power the device off> after powered off press and hold your power and volume up buttons until you see the android recovery screen> use the volume up and down buttons as needed to navigate to "clear cache partition" and confirm> after clearing, hit the "reboot system now" button at the top.

userZK61Kl81aL
Astronaut
Options
Galaxy S23
Will that delete anything important?
Grayo
Comet
Options
Galaxy S23

Nope, I do it anytime im having minor system issues. Just make sure you choose "clear cache partition" and not "factory reset data"

userZK61Kl81aL
Astronaut
Options
Galaxy S23
😔 didn't work.
Grayo
Comet
Options
Galaxy S23

Sorry to hear! To resolve this you may need to reach out to a Samsung support rep on the Samsung Members app or on their website.

userZK61Kl81aL
Astronaut
Options
Galaxy S23
Okay I'll try that, thanks for your time.
userZK61Kl81aL
Astronaut
Options
Galaxy S23
Just talked to someone from Samsung and oddly they said live wallpapers feature has been removed from the s23 ultra